They are the single point of contact between the consumers and the service provider and give technical advice and troubleshooting assistance regarding issues of the company’s products. If you need someone to discuss the nuances of customer service or share a tasty recipe, don't hesitate to reach out to me via email.IT Help Desk Support are those who serve in the first level support of an organization by helping and advising consumers on subjects related to computer systems, hardware, and software. I find that the patience and creativity required in cooking resonate with my customer service skills. Outside of my professional life, I love to cook and run a small food blog. I played a key role in training and mentoring the customer service team which led to a decrease in average call handling time by 30% and improved customer satisfaction scores by 28%. Then came my stint at Banking360 as a Senior Customer Service Representative. My efforts resulted in a 25% increase in customer retention. As a customer service representative, I honed my skills in complaint resolution and gained a reputation for turning around unhappy customers. It was not just about ringing up items, but about creating a positive shopping experience for everyone who walked through those doors.įast forward a few years, I found myself working at Bloom Network, a well-established telecom company. It was there that I learned the value of exceptional customer service. When I was a student, I used to work at my uncle's grocery store. ![]() Skills: Customer Relationship Management, Communication, Problem Solving, Retail Operations If you're looking for someone to discuss customer service strategies, or need tips on the best hiking trails, don't hesitate to drop me an email. ![]() The challenges faced during these hikes have taught me resilience and perseverance, traits that I carry into my professional life. When I'm not working, I enjoy hiking and have completed multiple trails. I was able to increase customer loyalty by 20%. Here, I worked to exceed customer expectations and help turn first-time shoppers into loyal customers. Post-graduation, I joined Bristol Retail as a Customer Service Associate. This experience helped me understand the power of effective communication. ![]() I got a taste of professional customer service, handling client requests, and ensuring successful events. This early exposure to problem-solving developed my love for helping others.ĭuring my final year at college, I interned at Lively Events, an event management company. I was always a part of the student council, helping to resolve issues and plan events. Skills: Customer Relationship Management, Conflict Resolution, Complaint Handling, Call Center Operationsĭealing with people was something I enjoyed since my school days. If you ever need someone to chat about enhancing customer service or simply discuss the latest in pet care, feel free to drop me an email. I believe that compassion isn't limited to humans, and this principle carries over to my professional life where I treat every customer with respect and understanding. Outside of work, I am a passionate animal rights activist, and I volunteer at a local animal shelter. The team and I successfully reduced average call waiting time by 20% and increased First Call Resolution by 15%. ![]() I then moved on to Tech Solutions, a leading tech firm, where I helped set up and manage the customer service department. Through this, I was able to increase customer satisfaction by 30% during my time there. It was not just about solving issues it was about understanding the customers' needs and exceeding their expectations. As a part of the customer service team, I learned the value of active listening. There, I turned customer complaints into thanks and grumbles into smiles.Īfter graduation, I found a role at Hometown Electronics. This natural inclination to assist led me to a part-time stint at Happy Pets, a local pet supplies store where I first tasted the joy of problem-solving. Growing up, I was the go-to person for anyone in my circle who needed help.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |